Job Description

Giant Eagle Corporate Market District

 

Position Title:  Deli Clerk

Department:  Deli

Supervisor's Title:  Deli Manager

FLSA Status:     Non-Exempt

Date Completed: 3/03/09            

 

 

Position Summary:

A Deli Clerks' first responsibility is to prepare product, maintain display cases ensure all customer requirements are met and build customer loyalty by providing unparalleled customer service.

 

Essential Functions:

• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share food knowledge with fellow team members and customers.
• Demonstrate a willingness to learn, understand, and communicate the Market District Passion for Food philosophy, which includes the willingness to taste and experience new product offerings.
• Actively demonstrate appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for the Market District banner.   Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, Customers, Vendors, and the Community.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met.
• Provide customer service by greeting customers, filling their order, doing suggestive selling, and thanking the customer.
• Setting up deli case by preparing case according to Company standards and procedures.
• Maintain product level in sales cases by identifying low product and filling where necessary.
• Knowledge of code dating.
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Checking in of deliveries by comparing invoice to merchandise.
•  

Knowledge, Skills and Abilities

 

Formal Education Required

High School Diploma or Equivalent

 

Desired

 

Licenses or Certificates

none

 

SkillsAccountability   

• Action-Oriented                      
• Adaptability                            
• Attention to Detail
• Conflict Management              
• Customer Service                    
• Decision Making         
• Initiative
• Integrity and Trust                   
• Listening                                  
• Managing Diversity
• Patience
• Planning and Organizing
• Integrity and Trust                   
• Listening                                  
• Managing Diversity
• Written Communication
• Safety Awareness
• Ability to follow direction /verbal and written

 

 

Experience Required

Must be 18 years of age

 

Desired

 

Job Complexity

Work requires using different methods that are already available.

 

Decision Making

Decisions are simple and based on well-defined choices.

Authority

           

Authority to make decisions or commitments within the limits of Company policies and procedures that are clearly specified.

 

Budgetary Responsibility

Responsible for controlling some expense within a department

 

Contacts

Contacts limited to inside the department to give general information and answer questions, day to day contact with customers to give general information and answer questions

 

Supervisory Responsibility

none

 

Equipment Used         

Retail Equipment used

Warehouse Equipment used if team member is age appropriate

 

 

 

 

 

Travel

none

 

Physical Requirements

• Bending                                   
• Carrying                                    
• Climbing
• Grasping
• Reaching                                 
• Repetitive Motion                   
• Sight or Peripheral Vision       
• Sorting                         
• Standing          
• Telephone usage
• Unlocking                                
• Communication (verbal)         
• Walking                                   
• Writing
• Twisting
• Lifting   (up to 50 lbs)                           
• Matching                                 
• Opening                                   
• Operating Equipment   
• Pulling                         
• Pushing                                    
• Reading           
• Hearing                       

                         

   Working Conditions

 

• Work near moving mechanical parts
• Work in area with considerable dust at times
• Work in areas with considerable noise at times
• Work in areas with considerable hot conditions at times
• Work in areas with considerable cold conditions at times

 

Job Overview

Contact Information

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