Job Description

Giant Eagle Corporate Market District

 

Job Title:  P repared Foods Server

Department:   Prepared Foods

Supervisor's Title:   Prepared Foods Manager

FLSA Status:   Non-Exempt

Date Completed: 3/11/09            

 

Position Summary:

A Prepared Food Servers' first responsibility is to prepare product, maintain display cases, service customers in the Market District as you use suggestive selling techniques , and build customer loyalty by providing unparalleled customer

 

Essential Functions:

• Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
• Display a commitment to learn about food and share food knowledge with fellow team members and customers.
• Demonstrate a willingness to learn, understand, and communicate the Market District Passion for Food philosophy, which includes the willingness to taste and experience new product offerings.
• Actively demonstrate appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for the Market District banner.   Every interaction, whether with an internal or external customer is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, Customers, Vendors, and the Community.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met within department and cafes.
• Servicing customers by filling customers' requests in a prompt and courteous manner.
• Set up and maintain gourmet display case with fresh gourmet items ordered from the central kitchen.
• Use product and food knowledge to help customers make gourmet food choices.
• Knowledge of code dating.
• Operate cash register (if applicable).
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Set up and maintain salad bar/ hot bar or any other gourmet area included in the prepared foods area.
• (Hot bar duties limited to age appropriate employees)

 

Knowledge, Skills and Abilities

 

 

Formal Education

 

Required

High school diploma or equivalent

 

Licenses or Certificates

None

 

Skills

 

•Accountability

•Action-oriented

•Adaptability

•Attention to detail

•Conflict Mgmt

•Customer Service

•Decision-making

•Delegation and follow-up

•Initiative

•Innovation

•Integrity and Trust

•Listening

•Managing Diversity

•Motivating Others

•Organizational Awareness

•Patience

•Planning/Organizing

•Professional Knowledge

•Self Development

•Teamwork

•Tolerance for Stress

•Verbal Communication

•Written Communication

 

Experience Required

Must be 18 years of age

Experience Desired

Prior experience in the food service field

 

 

Job Complexity

•Work requires using different methods that are already available.

 

Decision Making

•Decisions are simple and based on well-defined choices.

 

Authority

•Authority to make decisions or commitments within the limits of company policies and procedures that are clearly specified.

 

Budgetary Responsibility

•Responsible for controlling some expense within a department.

 

Contacts

•Internal: Contact within the department and some routine contact outside the department.

•Purpose of Internal: Obtain or exchange general information, respond to questions.

•External: Contact with day-to-day customer, vendors or sales representatives.

•Purpose of External contacts: Obtain or exchange general information, respond to questions.

 

Supervisory Responsibility

•None

 

Equipment Used          

•Retail Equipment / Kitchen Retail Equipment

•Some office Equipment

 

Travel

None

 

Physical Requirements

•Bending

•Carrying

•Grasping

•Hearing (auditory)

•Lifting

•Opening

•Operating Equipment

•Pulling

•Pushing

• Reading

•Reaching

•Repetitive Motion

•Sight or Peripheral Vision

•Sorting

•Standing

•Telephone Usage

•Turning Pages

•Twisting

•Communication (verbal)

•Walking

•Writing

•Ability to lift 50 pounds or more

 

Working Conditions

• Wet or humid conditions (non-weather)
• Work near moving mechanical parts
• Work in area with considerable dust at times
• Work in areas with considerable noise at times
• Work in areas with considerable hot conditions at times
• Work in areas with considerable cold conditions at times

 

 

 

Job Overview

Contact Information

©2009, Dominion Enterprises. All Rights Reserved.

This document is strictly for informational, non-commercial purposes.